Thank you for your interest in the Monsta X: The Dreaming event. Below are some of the most frequently asked questions we are getting.
What Ticket Packages will be available?
- $19.99 livestream only
- $29.99 + 2 month VOD
- $69.99 = livestream + VOD access + t-shirt + poster (shipping is $12 domestic; $20 international)
- $79.99 = livestream + VOD access + t-shirt + poster + hat (shipping is $12 domestic; $20 international)
- $199.99 Meet & Greet limited to 50 per band member (total of 300)
- 45 seconds
* there is a $2.99 service fee for each ticket.
What payment types do you accept for purchase?
We accept Credit Card and Paypal for Ticket Purchases.
Will I be able to watch outside the US/Canada?
Yes, we will provide the stream worldwide. Please note that there are some countries that may have a firewall or block on streams which may block your access. Please verify that you are able to access the LiveXLive site event page at : https://www.livexlive.com/live-events/festival/monsta-x-the-dreaming to see if you are being blocked or not.
What devices can I use to watch the "Monsta X: The Dreaming" on?
You can watch via our LiveXLive Website, Mobile Phone Apps for iOS and Android, Google Chromecast, AppleTV, 2017+ Samsung TVs, and Roku devices. If you are having problems, please make sure you have updated your application to the latest version for your platform.
Will I be able to Re-Watch the "Monsta X: The Dreaming" performance?
Yes, you will be able to re-watch the performance for 2 months after the live event with the purchase of the $29.99 or higher ticket.
Once I purchase a Ticket, how will I be able to confirm I have a Ticket?
Once a ticket is purchased, then it will be available from the "Live Events" section of the LiveXLive Website or LiveXLive application on your supported phone or TV device. Please note that you have to be signed in with the same email address that the ticket was purchased under in order to have access to it. If you do not see the Purchased Ticket under the Live Events page, then that may indicate you are either not signed in, or signed in with a different account. You may need to sign out and sign back in using the proper email address to gain access to your Ticket.
Can I Watching using an LG TV and it's Web Browser?
No, at this time LG TV's are not supported for watching, but you may be able to use Cast to the TV instead.
Can I use AirPlay to AirPlay the Video from my Phone to TV?
We currently do not support Video AirPlay but you can use Screen Mirroring on your phone to mirror the Video to your TV. You can get more information on how to do that from Apple's Support site here :
https://support.apple.com/en-us/HT204289#mirroriOS
Can I Chromecast from the LiveXLive Website?
We do not currently support Video Chromecast directly in the LiveXLive Website, but you can still Chromecast the video by right clicking on the playing video and selecting the "Cast" option to cast.
How many devices can I watch from at the same time?
Each purchased ticket allows you to stream to 1 device at a time.
Is shipping & handling included in my merchandise cost?
How do I get my merch?
Your Monsta X: The Dreaming merchandise is currently in production.
Please allow approximately 4 weeks (after the PPV livestream) for your merchandise to ship.
How do I do the Virtual Meet & Greet?
Will merchandise be signed by the Band?
Sorry, but it will not be signed.
Can more than 1 person join the Meet and Greet?
While this is technically possible, the moment is really meant to be a personal one-on-one. If the band member feels like this privilege is being abused, they can choose to deny access into the virtual meet-and-greet at their discretion. Therefore, we would not recommend more than one person.
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