What is Zenkey?
ZenKey is a mobile app that allows easy, highly secure access to other apps and online services. By confirming your identity with service providers and your wireless carrier, ZenKey helps keep you safe from fraud while making signing in simpler and faster.
Where can I get Zenkey?
For assistance in setting up Zenkey, Please select the carrier directions below:
First, download AT&T’s version of ZenKey from the Apple App Store or Google Play. Your iOS or Android device does not need be purchased from AT&T for ZenKey to work. However, you may want to check that your device is one of those supported by AT&T
You may use an existing User ID or create a new one. If you use your existing User ID and its password, these credentials will be used for both creating your ZenKey account as well as when you change devices or switch wireless providers. A User ID can only be associated with one ZenKey account and phone number.
If you already have a User ID and our system finds it during ZenKey registration, the User ID value will be filled in for you.
After you have signed in with your User ID, you will then be asked to create your PIN. Once you have confirmed your PIN, AT&T will ask for an email address for which to send a verification code. Hit “Send Code”. Then check your email, copy the code, and return to the AT&T ZenKey app and paste the code to verify your email address.
You are now ready to add other Recovery Methods, such as biometrics (Touch or Face ID) and Recovery Codes, which help make your account highly secure. ZenKey will also invite you to configure a Trusted Browser or Device so that you can sign in to applications and online services elsewhere. If this is something you wish to do, select “I'm Ready” and follow the wizard.
Finally, when you have finished this step, check to make sure you have enabled notifications for ZenKey. By allowing notifications you can authenticate requests from the secondary devices and browsers you recently added
To set up ZenKey for T-Mobile, you will first need to download T-Mobile’s version of ZenKey from the Apple App Store or Google Play. Your iOS or Android device need not be purchased from T-Mobile for ZenKey to work. However, you still may want to check that your device is one of those supported by T-Mobile.
Next, launch the ZenKey app. Select “Get Started” until you reach ZenKey's Privacy Statement. From this Statement, you will be able to launch a web view of T-Mobile's Privacy Statement and Terms and Conditions. Read through each document until you have fully understood the information. Then return to the ZenKey Privacy Statement by clicking “Done” or the “X” button in the top left corner.
From the Privacy Statement, you may now select “I agree” or “Cancel”. After “I agree”, a form will appear where you can enter your phone, email, name, password, and zip code to create your ZenKey account. In most cases, T-Mobile will automatically populate your phone number. If you already have a T-Mobile ID, instead of this form you will be taken to a screen where you have to enter your T-Mobile ID and password.
Once you have finished, create a PIN that is 6 to 15 characters long. Make sure you can easily remember this code for high security sign-ins, then reenter the PIN to confirm. T-Mobile will now send you a verification code to your email address. Check your email to copy the code, then return to the ZenKey app to paste the code and verify your email.
Lastly, add Recovery Methods to authenticate with a third-party app or website and also ensure that you can recover your account later, if necessary. For example, T-Mobile allows you to set up a fingerprint by touching the sensor on your device. To do this, select “Get Started”, toggle “Enable Bio”, and place your finger to the appropriate location on your device. Otherwise, tap “Skip”.
From here, you can add more Recovery Methods, trust browsers, and add services with which you wish to authenticate using ZenKey. Finally, be sure to enable notifications for ZenKey. By allowing notifications you can authenticate requests from the secondary devices and browsers you wish to add.
To set up ZenKey for Verizon, you’ll first need to download Verizon's version of ZenKey from the Apple App Store or Google Play to your iOS or Android device. For ZenKey to work, the device must contain an active Verizon SIM card that can connect to the Verizon network.
Next, launch the Verizon ZenKey app. Select “Get Started” until you reach Verizon’s Privacy Statement. Read through Verizon's Privacy Statement and Terms and Conditions, then select “I agree”.
You’ll then be asked to provide your Verizon credentials. Verizon may automatically detect your mobile number/Verizon ID and simply ask for your password. If not, enter both manually. After signing in with your Verizon credentials, a form will appear where you can enter your email, first name, last name and zip code. Fill in your profile details and then tap “Next”.
Verizon will send a code to the email address you provided. You may also use this email address to recover your account. When you receive the code, return to the ZenKey app and enter it to verify your email.
Verizon will next prompt you to enable Face ID or Touch ID as Recovery Methods. While you can skip this option, ZenKey recommends adding as many Recovery Methods as you can. These methods allow you to authenticate on apps and websites, and to recover your ZenKey account should you ever get locked out.
Finally, Verizon will ask your permission to send notifications, which ZenKey uses to authenticate other apps, browsers, and devices (see “How Do I Enable Push Notifications for ZenKey?”). From here, you are free to add Accounts, trusted browsers and devices, as well as monitor login history from other browsers and devices.
Having problems?If you need further assistance for installing and setting up Zenkey, please reach out to your carrier directly for further assistance or visit the carriers support site listed below:
Zenkey Help - https://myzenkey.com/faqs/
AT&T Zenkey Help - https://www.att.com/support/article/wireless/KM137555
T-Mobile Zenkey Help - https://www.t-mobile.com/support/plans-features/zenkey-app
Verizon Zenkey Help - https://www.verizon.com/support/zenkey